Privacy Policy

Indieprint is committed to maintaining the confidentiality of our customers. We do not share, sell, or otherwise disclose information about our customers to any other party except as required to process and ship purchases. This privacy statement only applies to indieprint.com.au.  This privacy policy describes how indieprint.com.au (“indieprint,” “we,” “us,””our”) collects and uses the information you provide on our site. It also describes the choices available to you regarding our use of your personal information relating to your business and how you can access and update this information.

Information Collection.

Indieprint is the sole owner of the information collected on indieprint.com.au. Indieprint collects information from our users at several different points on our site. We use this information to fulfill your order, send you requested product or service information, respond to customer service requests, send you marketing communications, administer contests or surveys you may have entered, and improve the customer experience while on our site.

Registration.

In order to use www.indieprint.com.au, a user must first complete the registration form. During registration a user is required to give a name and email address. We use this information to contact the user about our services even if they have not placed an order.

Communications from the Site.

 Special Offers and Updates:

Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. If you do not wish to receive future emails, please see the Choice/Opt-out section of your MY ACCOUNT newsletter settings.

 Customer Service. 

We communicate with users on a regular basis to provide requested services. Both our production and customer service staff use email and phone information to communicate with customers about issues pertaining to their orders.

Social Media.

Our site includes social media features such as Facebook “Like” and “Share This” buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

 Security. 

We are committed to protecting your information. Security measures are in place on this site to protect against the loss, misuse, and alteration of the information under our control. We offer industry-standard security measures available through your web browser. When you are on this site, the sensitive information you provide such as credit card and financial information is encrypted with secure socket layer (SSL) technology and scrambled en route and decoded once it reaches us. Please remember that e-mail, which is different from the encrypted sessions above, is not secure. Therefore, we ask that you do not send sensitive information such as credit card or account numbers to us via an unsecured e-mail message.

 Information Disclosure and Your Choices.

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We use an outside shipping company to ship orders, an email service provider to submit email communications to you on our behalf, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. If indieprint.com.au should go through a business transition, such as a merger, acquisition by another company, or sale of a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users’ personally identifiable information is to be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

 Log Files.

Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. This data is not linked to personally identifiable information.

Choice Opt-out.

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by  unsubscribing in the subject line in the email, emailing us at [email protected] or by following the unsubscribe instructions within the email.

 Links. 

Our site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this site.

Notification of Changes.

If we change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If we are going to use users’ personal information in a manner different from that stated at the time of collection, we will post a prominent notice on our site notifying users prior to the change becoming effective. If customers have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

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