Terms And Conditions

When ordering online you must take full responsibility from the information gained for each and every order you place. Base pricing indicated on www.indieprint.com.au is for print ready finished artwork only that conforms to our press ready standards. Artwork submitted that is not print ready may incur additional artwork charges billed out at $88 per hour GST inclusive chargeable in 15 minute blocks. All prices set forth on indieprint.com.au include GST and standard road freight (non express). All turnaround times are quoted ex freight. Indieprint.com.au accepts no responsibility for any loss or damage that may occur in the transportation of goods.

24 Hour Express.

For products ordered that state 24 hour Turnaround print ready files must be received by no later than 9am Melbourne time Monday to Friday for dispatched within 1 working day. For customers choosing soft or hard proofing options the 24 hour express production turnaround starts from customer sign off. For customers choosing to pay via direct deposit 24 express starts from cleared payment in our account and not when you place your order. Freight times are not included in any quoted print turnaround and vary depending on your location.

Artwork bleeds and trim marks.

When preparing and uploading files it is imperative to include minimum 2.5mm bleed to ALL artwork that has image or colour extending outside the trim marks. If you do not put trim marks on your artwork we will not accept responsibility for any potential trimming errors.

Internal borders to artwork.

If you have artwork with borders that go to the finished edge of any printed job, it is important that they be at least 3mm thick from the edge of the finished product. Indieprint.com.au has a trimming tolerance is +/- 1mm, so if your internal borders are set at 2mm, you may end up with a border which is 3mm at one side and 1mm at the other. (It is recommended that you avoid boarders where possible as we cannot accept responsibility for uneven trimming)

Font conversion.

In order to avoid font incompatibility when printing, it is a requirement that you convert your fonts to ‘outline’ or ‘curves’. This terminology can vary according to you design package.  While we try to keep a complete list of fonts there are a multitude of fonts (and variations) available, slight changes in font types, names and styles may result in printing errors. If you do not convert your fonts, errors may result on the job needing to be reprinted at your own expense. Indieprint.com.au does not accept responsibility for fonts printing incorrectly where fonts have not been converted into curves.

Full colour CMYK Files.

If you upload files that are RGB they will automatically be converted to CMYK – this conversion is not a recommended outcome as many colours may not output with required results – (e.g. quite often when an RGB yellow is converted to CMYK it may convert with a percentage of Cyan in the CMYK mix which can give it a limey yellow appearance). Indieprint.com will not accept responsibility for the outcome of such files, but if we pick up the problem before it is printed we will contact you to allow you to correct the problem.
Trimming.

On some rare occasions, due to our ‘Gang Printing’ process, there may be slight alignment issues resulting in image movement on the printed sheet. If this occurs, Indieprint.com cannot be held responsible for reprinting as the effect is outside our control. This may also result in slight shift when trimming of up to 1-2mm. We suggest you keep all artwork away from trimmed edges to minimise this effect. Trimming misalignment will not constitute a reprint, this may be more apparent on business cards or any job where artwork is close to the trimmed edge.

Colour Matching.

Colours on the printed sheet may vary from proof to proof, monitor to monitor and even from previous prints and reprints will not be granted on that basis. Whilst we do our best, customers should make all efforts to ensure artwork is correct. Indieprint.com.au does not use customer supplied electronic proofs for colour reference and matching.

Payment Terms.

All prices and amounts shown on this Site are in Australian Dollars (AUD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by User with an approved payment method. Such amounts will be communicated to the User via our website or email invoice . Once a print job has been approved by the customer and sent to press no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to prepress, the customer is responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been done by indieprint on that print job. Please note that no work will proceed on any print job in your order until full payment is received by us. All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:

Pay by paypal.

Pay by Direct Transfer.

Shipping.

Shipping transit times vary, and indieprint assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Shipping terms for all indieprint.com.au products are shipped “Freight On Board Shipping Point” or “F.O.B. Shipping Point” – Title and Risk of loss transfers to you at time of shipment or pickup.

Shipping Insurance.

Should you wish to insure your consignment for damage as a result of the shipping process, indieprint.com.au will obtain a quotation on your behalf with the shipping supplier. All costs for this service will be paid by you, the customer.

Share this post